01
BOOT infrastructure contractor · Rs 1,200-cr order book
From reconciliation dread to a closeout that actually closed.
Context
A build-own-operate-transfer contractor with concurrent rail infrastructure projects across four states. Each project close was taking 5–7 months longer than plan. Reconciliation notes were being carried forward year on year. Statutory audit observations were repeating.
Intervention
- ▪Full stores governance diagnostic across three project sites
- ▪Stores Management Manual authored end to end (164 pages)
- ▪SOPs written and rolled out for indent, GRN, issue, transfer, write-off
- ▪On-site training for Store Managers at all live sites
- ▪Reconciliation framework tied to ERP cutover cycles
Outcome
- →Project closeout reconciliation completed on schedule for the next two commissioned projects
- →Repeat audit observations dropped to zero across two consecutive statutory cycles
- →Cross-site material transfers now tracked with a documented chain of custody
"For the first time in years, project close wasn't a scramble. The system did the work the team used to do by memory."
02
40+ dispersed project sites · rail infrastructure
A single governance framework that holds across 40+ project sites in seven states.
Context
A rapidly expanding infrastructure company operating dispersed sites — from urban depots to remote alignment stretches. No consistent stores process. Each Site In-Charge ran stores the way they had learned elsewhere. New site openings were reinventing the wheel every time.
Intervention
- ▪Design of one governance framework that flexes across site scales
- ▪Zone-and-classification storage norms tuned to each site type
- ▪Standard GRN, issue, and reconciliation SOPs — identical across every site
- ▪On-site rollout in three waves, coaching Store Managers through first 60 days
- ▪Site-opening playbook — how to stand up stores governance on Day 1
Outcome
- →New site openings now inherit stores governance in the site mobilisation plan
- →Central stores team can audit any site in a shift because the artefacts are identical
- →Store Manager rotation is no longer a governance risk event
"We used to lose two months every time a site changed hands. Now the handover is a checklist."
03
Stock verification turnaround · single high-value warehouse
A physical verification that finally closed cleanly — and a system that keeps it that way.
Context
A high-value central warehouse where the annual physical stock verification had not tied out to ERP for three consecutive years. Adjustments were being made without a clear audit trail. Internal audit had flagged the exposure. Leadership wanted the root cause, not another adjustment entry.
Intervention
- ▪Independent physical verification led by Zentra, alongside the client team
- ▪Root-cause analysis across GRN, issue, and returns processes
- ▪Redesign of bin allocation, ERP posting sequence, and returns handling
- ▪New quarterly cycle count regime with defined variance thresholds
- ▪Governance dashboard for the CFO — variance, ageing, and exception trend
Outcome
- →Physical-to-book variance closed within tolerance in the following verification cycle
- →Cycle counts now surface issues in weeks, not at year end
- →Internal audit removed the warehouse from its enhanced-risk list
"We stopped fixing the symptom. The process was the problem, and the process now works."